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Fresh Points FAQ

How do I earn Fresh Points?

Oh, that's easy! Just register your account, and start earning points! For every dollar that you spend, we'll reward you with a Fresh Point. Watch for double and triple point weekends when you can earn even more and scroll up to the "More Ways To Earn" section to discover ways to build up points faster.

Where is my point balance? I can't find it on this page.

If you aren't seeing your points on this page, you are probably not logged in to your account. Click in your browser if you are on desktop. If you are on mobile, select then to login.

If you still aren't seeing a points balance - make sure you have cookies enabled on your browser. If your browser is set to the strictest security settings, the cookies can’t track your purchases and add in your points - or let you collect them at checkout. Some ad blockers and other browser security extensions may do the same thing.

Do I earn points on everything I purchase or are there exceptions?

No exceptions! You earn points on everything you purchase - coffee, tea, botanicals, merch, and gear!

How do I redeem my Fresh Points?

There are two ways to redeem Fresh Points - for discounts or for free product!

If you want to redeem for free promotional items which include coffee, tea, and cool swag, you have to do that from this page. Just scroll up, look through the promotional items and click "Redeem Now" once you have found your desired reward. Some products are only available to Excelso or Supremo tiers. Keep earning points to unlock these offerings!

If you choose to redeem Fresh Points for a discount, you'll need to access the drop down menu at check out and select the discount you would like to use. If you are using Amazon Pay, Apple Pay, or Paypal, you may not see the drop down menu. To fix this, scroll to the bottom and click "Checkout As Guest". This will back you out of the express payment option and the drop down menu should reappear. Here are the discounts that you can redeem Fresh Points for-->

250 points gets you a $5 discount
500 points gets you a 15% discount
Got an order under $50? You can also use 500 points for Free Shipping!
750 points gets you a $10 discount on orders over $50
1,000 points gets you a 20% discount

Only ONE discount or promotional item may be used per transaction. Rewards can not be used in conjuction with any other sale, discount, or promotion.

Here’s some more rules!

Fresh Points are only valid for online purchases made on FreshRoastedCoffee.com and cannot be used in conjunction with other offers - no stacking the coupons or applying the coupons to sale prices, in other words. Wholesale customers will not accrue rewards points for their purchases. Rewards usage and restrictions are subject to our Terms & Conditions.

Fresh Point discounts are only valid on purchases of coffee and/or tea. Discounts are not valid on Fresh Roasted Coffee / Positively Tea merchandise or gear unless otherwise specified. Fresh Points may be used for the promotional items specified on the Rewards page. Free promotional products may only be redeemed on a paid transaction.

Discounts cannot be combined with Auto Deliver Subscription orders.